President & CEO
Tom Keepers

Tom Keepers provides strategic leadership to the Consumer Credit Industry Association (CCIA), a national trade organization working to enhance consumer financial security by assuring a healthy market for consumer asset and credit protection products and services. CCIA’s advocacy and insight services span service contracts, motor clubs, GAP, credit insurance, debt protection and the collateral protection suite.

Tom joined the CCIA team and the world of public affairs after successful years of managing just about all aspects of CCIA member products, from product development to operations to managing the P&L. He served as the member-President of the GAP Alliance for many years, and currently leads a 16-member coalition of lender, retailer and product trade organizations focused on voluntary protection products.

Tom is a Badger, earning a Bachelor’s in Mathematics degree at the University of Wisconsin-Madison. He also holds a Master’s in Business Administration degree, and earned the Chartered Life Underwriter, Project Management Professional and Series 7 Registered Representative designations.

He enjoys outdoor activities with Mrs. Keepers and treasures spending time with his two grown daughters.

Vice President, Legislative Regulatory Counsel
John Euwema

As a general counsel and chief compliance officer to several nationwide life and health and property and casualty companies, John has extensive hands-on experience with the regulatory schemes for numerous products including those in the consumer credit, service contract, and motor club industries.

As VP, Legislative Regulatory Counsel, John provides and advocates CCIA positions on state and federal issues. John assists members with regulatory requests, conducts weekly conference calls to update members on new regulations and legislation and provides a forum for member issues, and publishes a weekly bulletin of relevant political, economic, and consumer articles. John also supports several CCIA member product committees and the law committee.

Director of Operations
Stephanie Neal

As the Director of Operations, Stephanie is the primary interface for the CCIA members. She organizes and maintains membership directories and committee rosters, provides and updates access to the member website, and accepts and tracks all membership dues.  She is also the CCIA Meeting Planner for the three Board and Committee Meetings and the Annual Meeting.  As the Meeting Planner, she researches and selects the appropriate properties, negotiates rates and contracts, and coordinates with hotel staff through completion of each meeting.

As Treasurer, Stephanie’s responsibilities include the creation, as well as continuous management of the operational budget, financial reconciliation of the Association’s bank accounts to the general ledger, and ensuring compliance with all laws and regulations through collaboration with CCIA’s external accounting and auditing firms.  She also reviews and approves the financial reports provided by the accounting firm prior to presentation to the Board and Executive Committees.

Additionally, Stephanie serves as Webmaster, having conceived of the design and helped develop the content of the CCIA public, and member websites. Stephanie maintains all content, updating design and layout as necessary to keep pace with the growing association and ever changing industry landscape.  This work includes the ongoing integration of all previous web site data. She also oversees the email and web hosting services for the Association.

Stephanie attends all Board and Executive Committee meetings and is the staff liaison to the Sales and Marketing Committee.  She serves as the CCIA liaison to the Credit Insurers Association.