CCIA Staff

President & CEO
Sarah Ferman Baker

Sarah Ferman Baker is a leader in the financial services, insurance, and technology industry with over ten years of strategic partnership and relationship management experience lobbying state, federal, and international government officials. As a public policy expert with a strong knowledge of the regulatory and compliance framework, Sarah works with senior businesses to navigate regulatory obstacles, develop initiatives, and execute strategies that advance their platform and grow their institution.

Sarah began her career in Washington, D.C. working for U.S. Senator James Inhofe on a variety of public policy issues. After several years on Capitol Hill, Sarah went to work for the Institute of International Finance (IIF) where she worked for the President and CEO, Undersecretary Tim Adams, and former Ambassador to the European Union, Kristen Silverberg.

After two years at the IIF, Sarah was recruited by the American Bankers Association where she spent the next six years leading advocacy efforts for the Bank Insurance division and implementing strategy for the division’s Board of Directors and numerous committees.

Sarah moved to Dallas in 2020 to pursue her Executive M.B.A. at Southern Methodist University and later began working at Tyler Technologies where she served as the subject matter expert and led corporate responsibility and environmental, social, and governance (ESG) efforts. In this role, she worked with key stakeholders to drive corporate responsibility goals and strategy, identify and address challenges, and support initiatives in line with the materiality assessment and focus areas as determined by the ESG Council.

Vice President, Legislative Regulatory Counsel
John Euwema

As a general counsel and chief compliance officer to several nationwide life and health and property and casualty companies, John has extensive hands-on experience with the regulatory schemes for numerous products including those in the consumer credit, service contract, and motor club industries.

As VP, Legislative Regulatory Counsel, John provides and advocates CCIA positions on state and federal issues. John assists members with regulatory requests, conducts weekly conference calls to update members on new regulations and legislation and provides a forum for member issues, and publishes a weekly bulletin of relevant political, economic, and consumer articles. John also supports several CCIA member product committees and the law committee.

Director of Operations
Stephanie Neal

As the Director of Operations, Stephanie is the primary interface for the CCIA members. She organizes and maintains membership directories and committee rosters, provides and updates access to the member website, and accepts and tracks all membership dues. She is also the CCIA Meeting Planner for the three Board and Committee Meetings and the Annual Meeting. As the Meeting Planner, she researches and selects the appropriate properties, negotiates rates and contracts, and coordinates with hotel staff through completion of each meeting.

As Treasurer, Stephanie’s responsibilities include the creation, as well as continuous management of the operational budget, financial reconciliation of the Association’s bank accounts to the general ledger, and ensuring compliance with all laws and regulations through collaboration with CCIA’s external accounting and auditing firms. She also reviews and approves the financial reports provided by the accounting firm prior to presentation to the Board and Executive Committees.

Additionally, Stephanie serves as Webmaster, having conceived of the design and helped develop the content of the CCIA public, and member websites. Stephanie maintains all content, updating design and layout as necessary to keep pace with the growing association and ever changing industry landscape. This work includes the ongoing integration of all previous web site data. She also oversees the email and web hosting services for the Association.

Stephanie serves as the CCIA liaison to the Credit Insurers Association.